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Did you know that maintenance accounts for 50% to 80% of the overall product cost? Well, it does! And while most project managers are fairly good at sizing new product features, many are terrible at estimating the effort required to support a product once it becomes generally available. As a result, maintenance projects are inadequately staffed, companies cant respond to customer requests in a timely manner, and products never reach payback.
This article presents a methodology to help you guesstimate and therefore plan for the maintenance phase of generally available products. But first, lets define a few terms that are important to the comprehension of this article.
Maintenance
Maintenance is defined as the effort associated with fixing defects in a software system after general availab
Author Bio:Luc Richard
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